Influential Communication Skills

Suitable for Senior and Middle Managers, Supervisors and Team Leaders

Focused on the need to be effective in gaining commitment from others without resorting to the use of direct authority. By learning a range of influencing techniques coupled with effective communication practises, participants will build on their experience and become significantly more persuasive.

Participants will be more effective in motivating staff, managing conflict, influencing peers and superiors, negotiating, interviewing, giving presentations and business speaking at meetings. In addition participants will enjoy the benefits of enhanced self-esteem and social confidence which in turn will impact positively on the quality of their work performance.

After attending this course participants will be able to:

Assess their own and others Personal Communication Style
Build and maintain rapport and empathy
Develop active and constructive listening skills
Select appropriate strategies for influence
Gain commitment without using authority
Overcome resistance from others tactfully
Network to achieve desired outcomes
Understand and use nine types of influence
Deal effectively with poor communicators
Manage conflict in the work place
Build a Trust Culture and cohesive teams
Define and commit to an Influencing Skills Action Plan

“True leaders gain a following through influence based on trust, respect and communicating their vision.”

top of page

Ben Williams Corporate Psychology

Influential Communication Skills

Suitable for Senior and Middle Managers, Supervisors and Team Leaders

After attending this course participants will be able to: