About Ben Williams

Mediation & Conflict Resolution

Suitable for Senior and Middle Managers

Mediation takes place when a third party helps the two parties in dispute to reach a solution to their disagreement which both parties can accept. Since neither party is bound to accept the recommendations, so the strength and virtue of mediation rests solely on both parties’ willingness to rebuild bridges and to reach agreement. Achieving this outcome often depends on the experience and skills of the mediator.

Mediation can resolve disputes quickly and satisfactorily, without the expense and delay of formal investigation and litigation. Mediation proceedings are confidential and voluntary for all parties. Typically, it involves one or more meetings between the disputing parties and the mediator. It may also involve one or more confidential sessions between individual parties and the mediator. A successful mediation results in a binding agreement between the parties.

By attending this course, participants will understand and be able to apply:

“In my experience, once both sides have really listened to each other, common ground is not far away.”

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