Assertiveness Skills

Suitable for people at all levels of responsibility

Assertive people seem more confident, more able to get things done, they seem easier to identify with and to follow. This is why Assertiveness Skills are crucial for anyone who needs to be more effective in business and in their relationships at work.

The course looks at the characteristics of assertiveness and discriminates these very clearly from other forms of behaviour. Participants identify their current approach and learn exactly how to redress 'behavioural deficiencies' so as to maintain an assertive approach in an easy and relaxed manner.

This course will enable participants to:

Understand and define assertive behaviour
Appreciate and apply assertive behaviour skills at work
Address conflict issues using the three stage process
Develop interpersonal skills to deal effectively with people
Use rapport skills to deal with passive or aggressive people
Build stronger relationships with people in all situations
Establish and maintain credibility using positive language
Overcome objections tactfully and maintain good relations
Define and commit to an Assertiveness Skills Action Plan

“Assertiveness establishes equally high concern for the self and for others and is consequently the basis for long and lasting relationships.”

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Ben Williams Corporate Psychology

Assertiveness Skills

Suitable for people at all levels of responsibility

This course will enable participants to: